Frequently Asked Questions
Everything you need to know about your luxury lingerie experience.
How do I determine my correct bra size?
We recommend using our comprehensive online Fit Guide, which provides step-by-step instructions on measuring your bust and underbust to find your perfect Simone Pérèle fit.
What is your international shipping policy?
We offer premium worldwide shipping. Delivery times typically range from 3 to 7 business days depending on your location, and tracking information is provided once your order departs our warehouse.
How should I care for my Simone Pérèle lingerie?
To preserve the delicate lace and embroidery, we recommend hand washing your lingerie in cold water with a gentle detergent. Always air dry and avoid using a tumble dryer.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags and hygiene seals intact.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Please contact our customer service team within one hour of placement if you need to make any urgent changes.